Shipping & Returns
Shipping Policy
Free Worldwide Shipping
We offer free standard shipping on all orders, with no minimum spend required. Every order is carefully packed to ensure your piece arrives in perfect condition.
Processing Time
Orders are typically processed within 1–3 business days. During peak periods, processing may take up to 5 business days. You'll receive an email confirmation with tracking information once your order ships.
Estimated Delivery Times
| United States | 7–14 business days |
| Canada | 10–18 business days |
| United Kingdom | 10–18 business days |
| Europe (EU) | 10–20 business days |
| Rest of World | 14–25 business days |
Delivery times are estimates and may vary depending on customs processing in your country.
Duties & Taxes
All prices displayed on our website include import duties and taxes. The price you see at checkout is the price you pay — there are no hidden fees or surprise charges on delivery.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery in real time. If you have any questions about your shipment, please don't hesitate to contact us.
Returns Policy
30-Day Returns
We want you to love every piece you purchase from Kirei Concept. If for any reason you're not completely satisfied, you may return your item within 30 days of delivery for a full refund.
Return Conditions
- — Items must be unused and in their original packaging
- — Items must not be assembled or installed
- — Return requests must be initiated within 30 days of receiving your order
- — Proof of purchase is required
How to Initiate a Return
To start a return, please email us at support@kireiconcept.com with your order number and reason for the return. Our team will respond within 1–2 business days with return instructions and a prepaid shipping label where applicable.
Refund Processing
Once we receive your returned item and verify its condition, we'll process your refund within 5–7 business days. Refunds are issued to your original payment method. Please allow an additional 3–5 business days for the refund to appear on your statement.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@kireiconcept.com with photos of the damage. We'll arrange a free replacement or full refund — no return shipment required.